Alternative Dispute Resolution (ADR)
In accordance with Law No. 144/2015, of September 8, 2015, we disclose all Alternative Dispute Resolution Entities that can be contacted in the event of a dispute when purchasing a product referenced on this website.
It should be noted that, when necessary, this solution is usually faster, less formal and less expensive than the judicial route. Therefore, if you are dissatisfied and wish to explain your situation, you can do so by contacting an Alternative Dispute Resolution Entity.
National Center for Information and Arbitration of Consumer Conflicts (CNIACC) https://www.cniacc.pt/pt/
E-mail: geral@cniacc.pt
Cávado Valley Information and Arbitration Center (CIAB) https://www.ciab.pt/
E-mail: geral@ciab.pt
Vale do Ave Information and Arbitration Center (TRIAVE) https://www.triave.pt/
Email: triave@gmail.com
Porto Information and Arbitration Center (CICAP) https://www.cicap.pt/
Email: cicap@cicap.pt
Consumer Conflict Arbitration Center of the District of Coimbra (CACCDC) http://www.centrodearbitragemdecoimbra.com/
Email: geral@centrodearbitragemdecoimbra.com
Lisbon Consumer Conflict Arbitration Center (CACCL) http://www.centroarbitragemlisboa.pt/
E-mail: juridico@centroarbitragemlisboa.pt | director@centroarbitragemlisboa.pt
Arbitration Center of the Autonomous University of Lisbon (CAUAL) https://arbitragem.autonoma.pt/
Email: centrodearbitragem@autonoma.pt
Algarve Information, Mediation and Arbitration Center (CIMAAL) https://www.consumidoronline.pt/
Email: info@consumoalgarve.pt
Consumer Conflict Arbitration Center of the Autonomous Region of Madeira (CACCRAM) http://www.madeira.gov.pt/cacc
Email: centroarbitragem.srias@madeira.gov.pt
For any additional information, please consult the Consumer Portal at www.consumidor.pt